General Summary: 

The Business Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services; handles all teller transactional activity,  processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Business Banker also is required to be fully knowledgeable and skilled in the areas of new account desk, teller, and safe deposit.

Essential Duties and Job Responsibilities:

1. Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
2. Perform regular daily, weekly and monthly customer service duties.
3. Maintain a cash drawer to process client transactions.
4. Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
5. To achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
6. Assist consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
7. Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
8. Assist management with business phone calls and client outreach as necessary to achieve budget goals.
9. Prepare for audits.
10. Alternate opening and closing branch with management.
11. Maintains a working knowledge of the complete line of products and services offered. Takes responsibility to keep up to date and request assistance for further development needs.
12. Perform all other duties assigned by management.

OTHER RESPONSIBILITIES

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EDUCATION, CERTIFICATION, EXPERIENCE:

Education:

Required:  High School Diploma or GED

Preferred: Associates Degree

Experience:

Required:  Cash Handling Experience and 1 Year Customer Service Experience

Preferred: 2 Years Banking Experience and 1 Year Sales Experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Required: Needs the ability to maintain a positive and professional attitude at all times.  Accurately count currency, friendly and outgoing personality, good customer service skills.  Good decision making skills.  Must be able to make quick informed decisions and seek assistance when needed.  Must be a team player and work well with co-workers and management. Must have the ability to work with minimal supervision. This position has a high level of confidentiality. This position has access to customer's financial information, accounts, security procedures and closing procedures. High levels of internal & external contact with the public and departments
• Preferred: This position also requires organization, the ability to work at a fast pace and perform multi-tasks, the knowledge of the bank policies and procedures for the teller line & customer service, and good judgment skills. An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.

WORK ENVIRONMENT:

Position is performed in a branch setting with some external business conduct.

Equipment Operations: Network System, Computer (various software programs), adding machine, office equipment.

PHYSICAL DEMANDS:

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Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job. 

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.

General Summary: 

Provides full-service banking to high-net-worth individuals, professionals and business owners.  Coordinates credit & lending, deposit-related services, including treasury/cash management, investment and trust services, and maintains customer awareness of company services.

Essential Duties and Job Responsibilities:

1. Calls on potential or existing customers to develop new business by promoting company services and products.  Maintains integrity of program by targeting only qualified prospects and referring unqualified clients to the appropriate branch.  Seeks referrals from current client base.
2. Monitors entire credit approval process and account on-boarding.  Assists with cross sell of company-wide services such as credit cards, personal trusts, and investment and estate planning services.
3. Maintains frequent contact with clients, returning all incoming calls and addressing problems/questions.  Serves as a private banking relationship manager, in coordination with client sponsors to provide consumer and commercial banking services, advisory services, trusts and estates.
4. Has access to complete credit, banking files, investment and trust and estate client information.
5. Identifies and evaluates client needs by utilizing financial profiles to determine cross-sale opportunities to meet production objectives.
6. Participate in selected community activities and organizations to enhance the company’s prestige with customers and generate new business.
7. Relies on extensive experience and judgment to plan and accomplish goals.
8. Attends appropriate seminars and training classes to remain knowledgeable about all company products, programs, pricing, underwriting guidelines, procedures and documentation requirements.
9. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control
10. Interface with all areas of the bank.

EDUCATION, CERTIFICATION, EXPERIENCE:

1. Bachelor’s degree required. Any advanced degrees or certifications preferred.  Candidates will be considered if they have a two-year degree with at least 5 years well rounded working banking experience in different areas of a bank (banking, trust, lending and investments).
2. CFP certification a plus.
3. In market experience / local book of business a plus.

KNOWLEDGE, SKILLS, ABILITIES:

1. General knowledge of all related private banking services, especially credit, lending, deposit, asset management and trust/estates matters.
2. Excellent communication skills, effective writer with high-touch professional demeanor.
3. Ability to communicate both inside and outside of bank.
4. Quality control of all products used by the customer.
5. Proficiency in sales and service techniques – prospecting and networking.
6. Strong financial acumen, general knowledge of commercial lending to small businesses.
7. Ability to establish credibility and rapport, excellent customer contact skills.
8. Contacts in the market, especially Centers of Influence are helpful.
9. Superior writing skills; public speaking required.
10. Extensive experience with Salesforce CRM platform.

WORK ENVIRONMENT:

1. General office environment with frequent client facing contact.
2. Fast-paced
3. Deliver exceptional client experience.

PHYSICAL DEMANDS:

1. Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. 
2. Must be capable of climbing. Descending stairs in emergency situation. 
3. Must be able to operate routine office equipment including telephone, copier, and calculator. 
4. Must be able to work extended hours whenever required or requested by management.  Must be capable of regular, reliable and timely attendance.
5. In and out of market travel required.

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job. 

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.